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Sales Manager @ Sheraton Duluth Hotel
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90513061

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Sherman Associates, Inc.

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  Job posted:   Sun Jun 3, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Sales Manager @ Sheraton Duluth Hotel
Job Descriptions:

Do you enjoy going above and beyond to help others? If so, the Sheraton Duluth is just the place for you! Every day, we strive to go above and beyond for our guests whether it's an extra towel or a "must do while you're here" suggestion. As a member of our team, you can make a direct impact on each guests' unique Duluth experience and show them why Duluth is the best city in Minnesota!

What are we looking for?

We are looking for prior customer service experience and a passion for helping others. As a member of the Sheraton, you will have access to a great training program and will help you succeed and achieve your goals while going above & beyond to exceed guest expectations!

What can we offer you?

In addition to great pay, benefits, and awesome hotel stay discounts, we offer both full-time (30+ hours per week) and flexible part-time employment. Weekends can get pretty busy, so we do require weekend schedule availability to get started.


1. Core Job Responsibilities

+ Assists DOSM with determining annual revenue goals by market segment and assists with controlling costs

+ Ensures the sales call process is generating maximum profit for the hotel by implementing marketing strategies; analyzes trends and tracks results

+ Champions, prospects, fosters engagement, and raises awareness of the brand

+ Implements national brand sales programs by developing relationships and fostering both field marketing and revenue management relationships

+ Maintains sales projections and/or goals by mix of business

+ Keeps current with supply and demand, changing trends, economic indicators, and comp set activities

+ Manages, develops, coaches, and inspires the sales team to develop their skills to ensure that a high professional standard is exemplified and monthly sales goals are met

+ Provides hands-on support for sales team as leads are generated and new business moves through the sales cycle (from the initial inquiry to definite status)

+ Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company's relationship with them

+ Develops and implements new sales initiatives, strategies and programs to capture key demographics

+ Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts

+ Networks and prospects new and existing accounts while developing and maintaining excellent client relationships and overall CRM skills

+ Responsible for selling/coordinating/detailing meeting space and food and beverage service

+ Develops and delivers account strategy relating to overall hotel performance

+ Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability

+ Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basis

+ Responsible for client satisfaction and CRM excellence by ensuring the clients' needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownership

+ Ensures effective communication of client needs from sales department to appropriate operational departments

+ Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals

+ Ensures all company, brand, and department specific training requirements are met

+ Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs

+ Completes other tasks and duties as assigned based on business needs

2. Customer Focus

+ Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

+ All guests must be treated in a manner to ensure their complete satisfaction

+ Always strives to exceed guest expectations and meet brand standards

3. Accountability

+ Produces required volume of work by planning, organizing, and prioritizing work duties

+ Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

+ Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures

+ Attends all required department and hotel meetings

Required Experience:

+ Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience

+ Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred

+ Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions

+ Ability to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budget

+ A passion for the mission, vision, and values of Sherman Associates

+ Schedule may vary due to the specific needs of the hotel

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Sherman Associates is an Affirmative Action / Equal Opportunity Employer

Keyword: sales, sales manager, hotel, hospitality, events, event planning, organization, sales leads, hotel tours, brand, social media, meeting, conference room, hotel profitability

From: Sherman Associates

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