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Patient Service Representative-Cheq
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89691368

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St. Luke's Hospital

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  Job posted:   Wed May 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Patient Service Representative-Cheq

not sure which St. Luke's

Patient Service Representative-Cheq

01 Chequamegon Clinic Department

Unscheduled (Casual)

As scheduled

.00, M-F, Req # - 18504

Contact Information:

+ Contact: St. Luke's Hospital of Duluth Human Resources

+ Tel: 218-249-5387

+ Fax: 218-249-6094

+ Email:

+ Address:
915 E. 1st Street, Duluth, MN 55805 Duluth, MN 55805

Job Details:

+ Successful completion of ed. prog. or ed. & training

+ Relevant experience is required

+ JOB SUMMARY Under the direction of the Clinic Manager, the Patient Service Representative serves as a "customer relations ambassador" by being the usual first contact with patients or visitors, either in person or by telephone. The Patient Service Representative is responsible for front desk functions, including visitor reception and patient registration, answering calls at the main telephone console, patient appointment scheduling, patient chart retrieval and filing, initiating prescription refill requests, and opening and sorting incoming mail. The Patient Service Representative is an integral member of the team that supports quality patient care. The Patient Service Representative works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathic care in a cost effective manner. MINIMUM QUALIFICATIONS Education: Successful completion of a post-high school vocational or technical program in general business or medical office practices and (see Experience), or (see Experience). Experience: One (1) year of successful related work experience or a combination of two (2) years of education and experience in a position with duties similar to the stated job responsibilities of a Patient Service Representative. Licensure/Certification/Registration: N/A PREFERRED QUALIFICATIONS Education: N/A Experience: Experience in a primary care physician office setting. Licensure/Certification/Registration: N/A KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general medical office clerical functions. Knowledge of customer relations principles. Knowledge of computerized office functions. Ability to demonstrate empathic, respectful, and positive customer relations behaviors and to effectively communicate with patients/family members, physicians, nurses, management, and support staff, both on the telephone and in person. Ability to present a professional image. Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. Ability to maintain patient confidentiality. Ability to use the telephone and handle multiple calls at one time. Ability to perform accurate computer keyboard entry. READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. WRITING - Basic: Ability to write simple correspondence. SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization. MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS AND ENVIRONMENT PHYSICAL DEMANDS Ability to write legibly, see, hear, read, walk, speak English, bend, sit, and lift objects up to twenty-five (25) pounds in weight. Stand - OccasionallyUnder 1/3(1-2.5 hours) Walk - OccasionallyUnder 1/3(1-2.5 hours) Sit - ContinuouslyOver 2/3(5.5 - 8 hours) Use hands to finger, handle, or feel - ContinuouslyOver 2/3(5.5 - 8 hours) Reach with hands and arms - OccasionallyUnder 1/3(1-2.5 hours) Stoop, Squat, Kneel, or Crouch - OccasionallyUnder 1/3(1-2.5 hours) Bending-repetitive forward - OccasionallyUnder 1/3(1-2.5 hours) Talk or hear - ContinuouslyOver 2/3(5.5 - 8 hours) LIFTING REQUIREMENTS Up to 10 pounds - Frequently1/3 to 2/3(2.5 - 5.5 hours) Up to 25 pounds - OccasionallyUnder 1/3(1-2.5 hours) WORK ENVIRONMENT N/A

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