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Guest Service Agent @ Sheraton Duluth Hotel
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90513057

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Sherman Associates, Inc.

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  Job posted:   Sun Jun 3, 2018
  Distance to work:   ? miles
  4 Views, 0 Applications  
Guest Service Agent @ Sheraton Duluth Hotel
Job Descriptions:

Do you enjoy going above and beyond to help others? If so, the Sheraton Duluth is just the place for you! Every day, we strive to go above and beyond for our guests whether it's an extra towel or a "must do while you're here" suggestion. As a member of our team, you can make a direct impact on each guests' unique Duluth experience and show them why Duluth is the best city in Minnesota!

What are we looking for?

We are looking for prior customer service experience and a passion for helping others. As a member of the Sheraton, you will have access to a great training program and will help you succeed and achieve your goals while going above & beyond to exceed guest expectations!

What can we offer you?

In addition to great pay, benefits, and awesome hotel stay discounts, we offer both full-time (30+ hours per week) and flexible part-time employment. Weekends can get pretty busy, so we do require weekend schedule availability to get started.

Starting pay at $11.50/hour.


1. Core Responsibilities

+ Ensures every guest is greeted and Welcomed on arrival

+ Registers and book guests, verifying reservation, address, email address and credit information

+ Proficient on kiosk operations to assist when necessary

+ Answers all inbound calls in a professional manner

+ Has an intimate knowledge of the hotel facilities and the local geographic area

+ Accepts payment for guests' accounts at the time of registration and at checkout

+ Maintains a house bank and make a deposit and accurate report of receipts daily

+ Processes all Retail transactions for the guest

+ Responsible for restocking and assuring overall cleanliness of Retail

+ Issues luggage claims and check guest luggage when requested

+ Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

+ Respectfully listen and respond to guest complaints in an efficient and professional manner

+ Completes additional duties as assigned

2. Customer Focus

+ Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

+ All guests must be treated in a manner to ensure their complete satisfaction

+ Always strive to exceed guest expectations and meet brand standards

3. Accountability

+ Produces required volume of work by planning, organizing, and prioritizing work duties

+ Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

+ Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures

+ Ensure compliance with federal, state and local laws regarding health and safety services

+ Attends all required department and hotel meetings

Required Experience:

+ 1-2 years of experience in a public contact position

+ Customer service experience in the hospitality industry strongly preferred

+ Basic computer knowledge and some knowledge in word, excel, outlook, and internet

+ A passion for the mission, vision, and values of Sherman Associates

+ Schedule may vary due to the specific needs of the hotel

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Sherman Associates is an Affirmative Action / Equal Opportunity Employer

Keyword: front desk, greeter, customer service, guest services, front desk talent, check-in, check-out, check in , check out, answer phone, reservation, schedule,

From: Sherman Associates

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