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Front Office Supervisor @ Sheraton Duluth Hotel
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90513055

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Sherman Associates, Inc.

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  Job posted:   Sun Jun 3, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Front Office Supervisor @ Sheraton Duluth Hotel
Job Descriptions:

Do you enjoy going above and beyond to help others? If so, the Sheraton Duluth is just the place for you! Every day, we strive to go above and beyond for our guests whether it's an extra towel or a "must do while you're here" suggestion. As a member of our team, you can make a direct impact on each guests' unique Duluth experience and show them why Duluth is the best city in Minnesota!

What are we looking for?

We are looking for prior customer service experience and a passion for helping others. As a member of the Sheraton, you will have access to a great training program and will help you succeed and achieve your goals while going above & beyond to exceed guest expectations!

What can we offer you?

In addition to great pay, benefits, and awesome hotel stay discounts, we offer both full-time (30+ hours per week) and flexible part-time employment. Weekends can get pretty busy, so we do require weekend schedule availability to get started.


1. Core Responsibilities

+ Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process

+ Assures required Front Desk supplies are readily available to best serve the guest

+ Acts as the first management line of contact for all guest complaints or issues

+ Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied

+ Assures all financial transactions are completed properly and within the established guidelines of the property

+ Responsible for the preparation, upkeep and management of sales throughout the day and at night.

+ Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction

+ "Owning" the desk and desk operations they strive to exceed guest expectations at every opportunity

+ Motivates and leads a team of 10-12

+ Acts as Manager on Duty and supervises operations

+ Assists with coverage as needed in all areas of responsibility

+ Completes other duties as assigned

2. Customer Focus

+ Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

+ All guests must be treated in a manner to ensure their complete satisfaction

+ Always strive to exceed guest expectations and meet brand standards

3. Accountability

+ Produces required volume of work by planning, organizing, and prioritizing work duties

+ Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

+ Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures

+ Attends all required department and hotel meetings

Required Experience:

+ 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience

+ Ability to communicate effectively and follow directions in a multi-lingual environment

+ High School or equivalent education required

+ Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required

+ Extensive knowledge of the hotel, services, and facilities

+ Ensure compliance with federal, state and local laws regarding health and safety services

+ Excellent verbal, written and presentation skills; Ability to communicate effectively with community partners, vendors / external parties, and across internal divisions

+ A passion for the mission, vision, and values of Sherman Associates

+ Schedule may vary due to the specific needs of the hotel

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Sherman Associates is an Affirmative Action / Equal Opportunity Employer

Keyword: front desk, customer, customer service, reservationist, hotel, resort, manager, full time, supervisor, answer phones, technology, reservation system, professionalism, confidentiality

From: Sherman Associates

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