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Customer Service Coordinator
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89549674

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North Country Business Products

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  Job posted:   Sat May 12, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Service Coordinator
Customer Service Coordinator

Duluth, MN

North Country Business Products (NCBP) is the Midwest's leader in
the installation and servicing of Point of Sale (POS) computer based cash register systems for
the grocery, convenience store, restaurant and hotel industries. We are
always looking for top notch talent to join our team. If you want to excel in a
high paced and challenging environment and contribute your administrative
expertise- apply to become a NCBP Employee-Owner!

The Service Coordinator will act as the first point of contact for
our customers seeking support. This
position will answer incoming calls and respond to email requests; ask
appropriate questions to understand, direct, and schedule service incident
requests; coordinate and communicate with both customers and associates
regarding the status and needs of service incident requests; and provide
general customer service. In addition,
this position may provide general administrative support for service operations
including ensuring efficient, timely and accurate processing of information
that includes data entry, inventory duties, maintaining organized records and
other administrative functions.


+ Provide friendly, professional, internal and
external customer service at all times.

+ Provide superior service via incoming or
outgoing phone or email communications.

+ Provide first level response to our POS
customers using excellent communication skills (verbal, written and listening).

+ Schedule/dispatch all service incidents based
on nature of service, priority, technician availability and skill set. Communicate to customer date and time of
expected service to be dispatched.

+ Quickly access customer information, guide
the customers using basic technical questions and accurately log pertinent data
into our database.

+ Confirm contractual agreements and establish
billing protocol with the customer and/or field technician. Perform collections while working with
Accounts Receivable when necessary.

+ Live transfer high priority issues (Priority
1 and 2 incidents) to the next available associate / hunt groups.

+ Provide efficient administrative support
including answering and directing calls; taking messages; greeting customers,
vendors, applicants, and associates; set-up of meeting rooms; ensuring the
office building is clean, organized and customer ready at all times

+ Provide shipping and receiving administrative
support as necessary

+ Provide inventory support as necessary, including
verifying stock activity reports and researching discrepancies, completing and
documenting item transfers, preparing and verifying monthly inventory reports
and reconciliations, and ordering parts to replenish stock levels.

+ Escalate/dispatch to service management as

+ Attend ongoing position relevant training as
assigned by manager.

+ Coordinate with manager to improve processes
and ensure compliance with establish procedures.

+ Complete special projects and other duties as

Associates in this position must have the ability to guide
external customers and internal technical staff through on-site questions or
issues. This position requires someone
who can work calmly and professionally when under pressure and can handle a
high call volume throughout the day.

Qualifications Needed:

+ 1+ years experience in POS or in a similar
customer service/call center/industry environment strongly preferred.

+ 1+ years experience scheduling multiple teams
with numerous skillsets and across a variety of geographic locations preferred.

+ Excellent communication (verbal, written and
active listening), customer service, computer and data entry skills required.

+ Solid aptitude and proficiency with Microsoft
Office and Outlook required.

We offer a competitive compensation and benefits package that

+ Competitive

+ Employee
Stock Ownership Plan (ESOP)

+ Paid
Time Off (PTO)

+ Health

+ Dental

+ Vision

+ Flexible
Spending Accounts (FSA)

+ 401(k)

+ Long
Term Disability

+ Life

+ Additional
Term Life Insurance

+ Computer
Purchase Program

+ And

NCBP is Employee Owned and Operated.

What does it mean to be an Employee
Owner? Our Employee Owners consistently make decisions in the best
interest of our company, our Customers and our shareholders (us!). As an
Employee Owned company, everyone at NCBP is committed to your success because
each and every one of us has a stake in it. Our profits are shared by all and
are driven by our short and long term growth strategies and by creating raving
fans of our Customers. When you work at NCBP, you get the satisfaction that
comes from knowing that you own a piece of the Company that you help grow and

To apply click on the Apply button above


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NCBP is an Equal Opportunity Employer. It is our policy not
to discriminate against any applicant or associate because of age, sex, gender,
marital status, genetic information, status with regard to public assistance,
veteran status, race, color, religion, national origin, disability or any other
protected characteristic protected by federal, state or local law.

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