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Centralized Scheduling Representati
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90612290

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St. Luke's Hospital

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  Job posted:   Wed Jun 6, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Centralized Scheduling Representati

not sure which St. Luke's

Centralized Scheduling Representati

01 Central Scheduling Department


As scheduled

.80, Req # - 18622

Contact Information:

+ Contact: St. Luke's Hospital of Duluth Human Resources

+ Tel: 218-249-5387

+ Fax: 218-249-6094

+ Email:

+ Address:
915 E. 1st Street, Duluth, MN 55805 Duluth, MN 55805

Job Details:

+ High school diploma or equivalent is required

+ Computer skills required

+ Customer service skills are required

+ JOB SUMMARY The Centralized Scheduling Representative responds promptly and courteously, by completely and accurately scheduling all ordered and add-on procedures utilizing the automated centralized patient scheduling system; including adherence to all departmental procedures and policies. Communicates in a manner conducive to good customer service with providers/patients/co-workers. Ensures that any previous records/films and facility are noted in record at time of scheduling; as well as conveys correct applicable information to incoming caller. Assists with systems management. Ensures that Pre-Authorization Number for designated High Tech Imaging Exams is valid in order to guarantee hospital reimbursement for requested procedure. MINIMUM QUALIFICATIONS Education: High School graduate. Experience: One (1) year customer service experience. Communication and telephone skills essential. Basic computer skills. Licensure/Certification/Registration: N/A PREFERRED QUALIFICATIONS Education: N/A Experience: MediTech experience preferred. Previous scheduling experience desired. Insurance knowledge preferred. Licensure/Certification/Registration: N/A KNOWLEDGE, SKILLS AND ABILITIES Keyboarding, customer service, telephone etiquette, computers. Familiar with medical terminology preferred. Familiar with ICD-9 and CPT Codes. READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures. SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization. MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS AND ENVIRONMENT PHYSICAL DEMANDS Stand - OccasionallyUnder 1/3(1-2.5 hours) Walk - OccasionallyUnder 1/3(1-2.5 hours) Sit - ContinuouslyOver 2/3(5.5 - 8 hours) Use hands to finger, handle, or feel - ContinuouslyOver 2/3(5.5 - 8 hours) Reach with hands and arms - OccasionallyUnder 1/3(1-2.5 hours) Stoop, Squat, Kneel, or Crouch - OccasionallyUnder 1/3(1-2.5 hours) Bending-repetitive forward - OccasionallyUnder 1/3(1-2.5 hours) Talk or hear - ContinuouslyOver 2/3(5.5 - 8 hours) LIFTING REQUIREMENTS Up to 10 pounds - Frequently1/3 to 2/3(2.5 - 5.5 hours) Up to 25 pounds - OccasionallyUnder 1/3(1-2.5 hours) WORK ENVIRONMENT Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

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